NU Creative Ltd is committed to ensuring that your privacy is protected in accordance with the new General Data Protection Regulations (GDPR). This Policy explains how personal information collected about you is used, how you can advise us to limit the use of that information and steps we have taken to protect your privacy.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website or signing up to any marketing emails, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to enquiries@nucreative.co.uk or by writing to NU Creative Ltd, 1 The Printworks, 230 Long Lane, London, SE1 4QA. Alternatively, you can telephone 0333 240 5800.

For the purposes of data protection legislation in force from time to time the data controller is NU Creative Ltd, No 1, The Printworks, 230 Long Lane, London, SE1 4QA.

Our nominated representative is Tim Lindsay.


Information

This privacy statement covers collection of personal information and non-personal information. Personal information is any information associated with your name or personal identity. Non-personal information is data about usage patterns, reported in aggregate, which is not associated with a specific personal identity.

NU Creative Ltd uses personal information to better understand your needs and interests and to provide you with better service. Personal information will only be used to support your customer relationship with NU Creative Ltd. In general, you can visit our website without providing us with any personal information. However, you may be asked to provide us with personal information, including name, address, phone, email address to enable us to respond to an enquiry. Non-personal information we collect may include the pages visited on our website, browser type, browser language, operating system, and IP address. Non-personal data is aggregated to understand NU Creative Ltd website usability and performance. 


How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services or if you register to receive our newsletters.


What type of information is collected from you?

The personal information we collect might include your name, company name, telephone number, email address, IP address, and information regarding what pages are accessed and when.


How is your information used?

We may use your information to:

  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to carry out development work on your website). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond third party service providers, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable products and services such as printing and web-hosting. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them via us. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Consent

Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and record your response on our system.  Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time.

You have a choice about whether or not you wish to consent to receiving information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email or phone unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: enquiries@nucreative.co.uk or by writing to NU Creative Ltd, 1 The Printworks, 230 Long Lane, London, SE1 4QA. Alternatively, you can telephone 0333 240 5800.


Access to information

The Data Protection Act 1998 and the GDPR give you the right to access information held about you.  We also encourage you to contact us to ensure your data is accurate and complete.

Your right of access can be exercised in accordance with the Act (and the GDPR once it is in force). Prior to 25th May 2018 any access request under the Data Protection Act will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

A subject access request should be submitted to enquiries@nucreative.co.uk.  No fee will apply once the GDPR comes into force.

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: enquiries@nucreative.co.uk or by writing to NU Creative Ltd, 1 The Printworks, 230 Long Lane, London, SE1 4QA. Alternatively, you can telephone 0333 240 5800.


Security

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any non-sensitive details (your email address etc.) information is encrypted and protected with the following software 256 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. The use of cookies is now standard operating procedure for most websites and enables us to identify users of the website and to monitor how and when the website is used.

It is possible to switch off cookies by setting your browser preferences.


Links to other websites

This site contains links to other sites. NU creative Ltd is not responsible for the privacy practices or the content of other websites. Please refer to the policies of the respective site.


16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.


Where we store and process your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It may be transferred to third parties outside of the EEA for the purpose of our recruitment services. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, our recruitment services and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. NU Creative Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


The GDPR provides you with the following rights. To:

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain formats, if practicable.
  • To lodge a complaint if you have concerns about the way in which your data is being handled by us you have the right to lodge a complaint with the ICO (Information Commissioner’s Office) – https://ico.org.uk/concerns/handling/ – or other Supervisory Authority.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 7th May 2018.